| Question #1 | What is a data chip/iButton? |
| Answer: | A data chip is a stainless steel canister about the size of 5 dimes stacked together that is encoded with a unique ID number inside. This ID number cannot be altered or duplicated. |
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| Question #2 | How do you perform the download? |
| Answer: | The Wand is placed into the download unit which plugs into one of the USB Ports of your computer. You simply point and click the download command on your computer screen. |
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| Question #3 | What is an incident wallet? |
| Answer: | An incident wallet contains 12 data chips. Each chip can be programmed with a different incident of your choosing that might occur during the security officer’s tour, i.e: alarm sounding, broken glass, vandalism, open door, etc… |
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| Question #4 | Why is the TourTrax System priced so reasonably as compared to other systems on the market? |
| Answer: | Digital Security Concepts, Inc. is a privately held company. It is our objective to provide our customers with the highest quality product at the fairest price. We feel that after evaluating our Software (TourTrax) for Windows you will agree we have accomplished just that. |
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| Question #5 | Do I need to know a lot about computers to use the TourTrax system? |
| Answer: | No, the system uses a “what you see is what you get” (WYSIWYG) interface that literally walks you through the entire process. Of course, our technical support staff is always happy to answer any questions that you might have.
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| Question #6 | Will this system be outdated if I buy a new computer or switch to a new operating system? |
| Answer: | The TourTrax system is intended for IBM or IBM compatible computers running on a Windows 2000, ME, XP or NT platform. We conduct rigorous R&D and will be offering upgrades (free of charge within one year of purchase) as they become available.
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| Question #7 | Can you archive older data? |
| Answer: | Yes. There is a simple interface that allows you to archive data at any point and also allows you to bring the data back and to view it at any time. |
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| Question #8 | What type of connection is required to connect the local downloader? |
| Answer: | A Local downloader can be attached to your PC using either a USB port. For our Hosted Systems, a PC with an Internet Connection is required. |
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| Question #9 | Do you have any remote downloading options? |
| Answer: | Yes! We have a remote downloading option:
The PC that our Local USB Downloader is connected to would require an Internet connection in order to enable "Remote Downloading". |
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| Question #10 | Can you do "unattended" downloading? |
| Answer: | Yes. You may use our Local USB downloader that does not require anyone to login to a PC. As well our Download Guardian software allows for our local downloader to download data probes without someone even being logged onto the PC. This software runs as a service in the background and as soon as the data probe is places on the downloader, the download is initiated. No PC interaction is required. |
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