For Organizations employing off-site personnel, the ability to monitor and track their movements at different locations is essential to operations.
Call Taker can receive and process a high volume of calls simultaneously whilst verifying, against the schedule, if the employee is at the right location at the right time.
Using any telephone or the TelMe Android/iOS mobile app- the employee is able to book on and off duty by simply entering his PIN followed by a site identification number. When a call becomes overdue the system can optionally make the telephone call to the employee’s mobile number or the assignment telephone. If they fail to respond, the system will automatically generate an alarm or notify the appropriate staff via e-mail or SMS. A full audit trail of all communications is maintained, allowing the generation of reports on-demand. Where automated escalation of missed call events is used control rooms can operate in fully unmanned mode.
Call Taker used VoIP and (optional) Android Smartphone technology, eliminating the need to purchase and maintain expensive servers and computer equipment at the monitoring location. Being fully web and Internet-based, the issues traditionally experienced with physical landlines are eliminated- adding to continuity of your daily business operations.
Key Benefits
High volume attendance tracking and call taking.
Scalable and suitable for small or large workforces.
Unmanned call centre facilities
Automatic validation of electronic timesheets
Validation of staff scheduling
Confirm location via CLI matching
Real-Time staff attendance capture
Highly accurate hours worked recording
Ensures contract compliance
Increase customer satisfaction
Eliminate employee issues.
Time and Attendance, Employee Safety and Incident Reporting. Made Simple.
The Ability to monitor staff over many locations is critical for some organisations where up-to-the-minute information is vital. For others the ability to make periodic checks on the deployment of staff is sufficient.
In either situation Work Monitor allows you to both identify lateness and non-attendance of employees, while allowing you to make changes to ensure that proper coverage is always maintained. The system allows access to real-time status reports from any internet enabled device anywhere. The data gathered provides accurate time-sheet information, which can then be verified and passed to payroll, billing and management reporting systems. Work Monitor delivers substantial savings to any organization that operates a call centre or staff management control room. The real-time display of information by exception will highlight late or non-attendance of employees allowing for timely management directions to be made.
Key Benefits
Alerts in Real-Time when Employees are late or absent from their shifts.
Monitoring staff are alerted by audio/visual warnings.
Can operate in unattended mode with SMS or E-Mail alerts.
